SURVEY
	CODE	Management perspective	Worker perspective
WORK ORGANIZATION (FRAMES)
What is the management style of the organization?
(Remember work organizations are hybrids)
1. Bureaucratic	WOF.2.01
Monophonic (one persons organizes and leads)	WOF.2.01.1
Lots of procedures (the character dialog is highly scripted)
No empowerment	WOF.2.01.2
2. Chaos	WOF.2.03
Lack of organizational chart	WOF.2.01.4
Lack of necessary procedures/policies	WOF.2.01.4
Lack of inventory control	WOF.2.01.5
Lack of structure (no division of labor)	WOF.2.03.1
Lack of job descriptions (definition of roles and responsibilities)	WOF.2.03.1
3. Quest	WOF.2.02
Leader will not lead	WOF.2.02.1
Mgt seeks to transform the enterprise from:
- a traditional company to a more effective firm.
- a bureaucratic company to a post-bureaucratic or post-modern organization
No one joins quest of leader	WOF.2.02.2
4. Post modern	WOF.2.04
Polyphonic (democratic governance of the firm)
Mgt strives for sustainable organizing
Lack of networking the units/teams	WOF.2.04.1
Can employees change the work process without upper approvals?
Do employees participate in work policy decisions?
WORKING CONDITIONS (THEMES)
1. Are wages related to skills, responsibilities, and the experience of the worker?
Pays only minimum wages	WCT.1.16
Women paid piece rate	WCT.1.15
Is there co-ownership in stocks?
2. Does management provide the required resources to the workers?
Office space disorganized	WCT.1.12
No assistants to take up slack	WCT.1.04
Too much work for number of people	WCT.1.07
Limits to home business	WCT.1.08
Computer is dated	WCT.1.09
Lack of capital/resources	WCT.1.03
3. Are the working conditions adequate?
Hours too long	WCT.1.01
Forced overtime	WCT.1.07.1
Overtime not paid	WCT.1.40
No time off	WCT.1.07.2
Noise levels too high	WCT.1.38
Poor ventilation/too hot	WCT.1.10
Toxic work conditions	WCT.1.17
Sexual harassment	WCT.1.18
Human rights violated	WCT.1.19
4. Does the company have a formal evaluation system?, How does it work?, Does it meet employee's expectations?	WCT.1.06
5. Does the company have a reward/incentive program?, How does it work?, Does it meet employee's needs?	WCT.1.14    WCT. 1.11
6. Are benefits payable?
7. Do employees design their working conditions?
3C's (DIALOGS)
1. What COMMUNICATION problems exist?	3CD.3.10
Failure to communicate.	3CD.3.10
Need client communication.	3CD.3.11
Bottom up communication.
Top down communication.	3CD.3.16
Lack of an internal customer-supplier chain.	3CD.3.14
Does every department knows the needs and expectations of its internal customer?
Stakeholders uninformed	3CD.3.13
2. What COORDINATION problems exist?	3CD.3.30
Lack of scheduling	3CD.3.31
Supplier delivery problems	3CD.3.32
Dates of events weird	3CD.3.33
Do not know stakeholders	3CD.3.34
Leaders not coordinating	3CD.3.35
3. What COOPERATION problems exist?	3CD.3.20
Nonsupportive stakeholders	3CD.3.21
Bad relations with suppliers	3CD.3.26
2 leaders at odd	3CD.3.27
Interdepartmental cooperation
Lacks motivation to cooperate	3CD.3.23
Do characters participate in the casting decisions (new hires)?
4. Is the Communication anti-dialogic or democratic?
5. How is the problem solving process? (participative or imposed)
6. How is the decision making process? (participative or imposed)
TRAINING (CHARACTERS)
1. How is the training availability?	TC.5.00
2. Does the company train in:
Team skills
Technical expertise	TC.5.60
Ethics	TC.5.20
Customer service	TC.5.63
Quality	TC.5.60
Flexibility
Business management	TC.5.64
Human relations	TC.5.67
How to delegate?
3. Are employees multi-skilled?
4. Are employees trained in commercial aspects of the firm?
TIME (RHYTHMS)
1. How is the time management of employees?	TR.4.00
2. What are time management problems exist?
Stuff done late	TR.4.10
Time used by high paid people on low pay stuff	TR.4.15
Poor use of time	TR.4.21
Too much down time	TR.4.22
Spending time on wrong stuff	TR.4.23
Trivial time mismanaged	TR.4.41
No meeting agenda	TR.4.51
People do not prioritize
Lack of scheduled activities	TR.4.54
There is a lot of non-value added activities
STRATEGY (PLOTS)
1. What is the basic mission and vision of the company?	SP.6.30
2. What are the key organizational objectives of the company?	SP.6.30
3. What is the current…
Marketing strategy of the company?	SP.6.91
Adverting strategy of the company?	SP.6.66
Production strategy of the company?
4. What are the main strategy problems?
No cash flow from market strategy	SP.6.01
No budget for advertising strategy	SP.6.02
No financing/limited funding	SP.6.03
No niche market	SP.6.40
No (weak) web pages	SP.6.50
Trial and error- no strategy	SP.6.91
Place too expensive for strategy	SP.6.08
No meeting customer needs	SP.6.60
5. Do the company have a business plan?	SP.6.04
6. What possible alternatives exist for solving any strategy problems you see?
DIAGNOSIS OF STRUCTURE AND PROCESSES (LEFT LEAF)
1. What social patterns can be observed?
2. What influence does status play within the firm?
3. Try to recognize the hidden theater: the back stage	ST.8.01
4. Is the organization schizophrenic? (Does managers and workers wear different mask according to the audience?	ST.8.22
5. What are the addictions of the firm?. Identify process routines.
Workaholism	ST.8.30
Addiction to meetings
Addiction to "zero defects"
Victimizer process addiction
Paranoid firm: conspiracy is everywhere.
6. Analyze the structure of the organization:
Physical: facilities
Technological: equipment and knowledge
Organizational: closed hierarchy or network working organization? Degree of rivalry among the employees?
Transorganizational
Demographic: separation of male and female tasks, differences in task by ate, assignments based on race/ethnicity.
IV. DIAGNOSIS OF BEHAVIORS (RIGHT LEAF)
1. What are the attitudes and beliefs of the firm?
2. What organizational norms can be identified?
3. Are there any rituals being performed?
4. Does boss/mgr look down on employees?	BE.9.31
5. Is there innovation across teams?	BE.9.32
6. Are protestors cutting sales/image?	BE.9.36
7. Collective memory gaps.	BE.9.38
V. DIAGNOSIS OF HIDDEN COSTS
1. What is the turnover rate of the firm?	HC.7.13
2. What is the level of  absenteeism within the firm?	HC.7.10    HC.7.10.1
3. Have there been any injuries or workers' comp claims?	HC.7.11
4. Is quality being jeopardized to increase profit levels?	HC.7.15
5. Are there areas which need productivity improvements (pleas list)?	HC.7.16
6. What additional hidden costs can be observed?
Poor quality (cost of lost customers, rework, lost sales)	HC.7.15
Low productivity (cost sales, delays op cost)	HC.7.16
Over wage payments	HC.7.18
Non-creation of potential income	HC.7.22
Risk of environmental fines	HC.7.25
Wasted resources/no value added	HC.7.34
Lost revenue from lack of equip/tech upgrades	HC.7.48
Customer dissatisfaction